Shipping & delivery

At SmartDeals we understand that good shipping and delivery are essential for a great shopping experience. That's why we pride ourselves on shipping all over the Netherlands and Belgium, so you can shop and order your favorite products from the comfort of your own home.

We have partnered with DHL, a reputable shipping method, to ensure that your order is delivered to you quickly and safely. With DHL you will receive a track and trace code with which you can track the progress of your order and see exactly where your package is. This offers peace of mind and the assurance that your order will be delivered on time and to the right place.

Our dedicated staff ensure that your order is carefully packed to ensure it arrives to you safely and in good condition. Whether you are at home, at the office or elsewhere, we make sure that your order is delivered wherever you want it.

If you order before 4:30 p.m. from Monday to Friday, we will ensure that your package is sent directly with the post, so that it is delivered to you as quickly as possible. After your order you will receive an e-mail with more information about the delivery, so that you know exactly when to expect your package.

At SmartDeals we understand that your time is valuable and you want to receive your order as soon as possible. That is why we do our utmost to minimize delivery time. Usually it only takes one business day for your order to arrive at your doorstep.

In short, we are proud to offer a fast, reliable and careful delivery service. We are always ready to help and answer any questions you may have about shipping and delivery. We are committed to making your shopping experience as pleasant as possible and ensure that your order is delivered to you quickly and safely.

Frequently Asked Questions

When will my order be delivered?

If you place an order with us, we use the delivery services of DHL. In general, you can assume that your order will be delivered to you the next working day.

Please note that the exact delivery date and time depend on various factors, such as the size and weight of your package, the delivery location and how busy DHL is. That is why in some cases your order may be delivered a day later than you expected.

To track the status of your order and see when your package will be delivered, you can use the track & trace link that we will send you by email as soon as your order leaves our warehouse.

If you have any questions about the delivery of your order, please do not hesitate to contact our customer service. We are happy to help you!

Ordered before 16:30, shipped today?

With us the rule applies: "Ordered before 16:30, shipped today". This means that if you place your order before 4:30 PM, we will do our utmost to send your package the same day.

Your order will be carefully packed and delivered wherever you want. Order from Monday to Friday before 4:30 PM. So that your package goes directly with the post. You will receive an e-mail after ordering with more information about the delivery.

Please note that there may be some exceptions. For example, it may happen that a certain product is not in stock, or that there is a technical problem that prevents us from processing your order immediately.

In that case we will inform you about this as soon as possible and ensure that your order is sent as soon as possible.

Free Shipping?

With us you benefit from free shipping on orders over 25 euros. This means that you do not have to pay shipping costs when you order products from us for more than 25 euros.

Delivery in Belgium

We deliver our products not only in the Netherlands, but also in Belgium. When you place an order and your address details are in Belgium, we ensure that your package is delivered to you as soon as possible.

However, the delivery time in Belgium can vary due to various factors, such as the distance and the busyness of the delivery service. In general, you can assume that your order will be delivered to you within 1 to 3 working days.

To track the status of your order and see when your package will be delivered, you can use the track & trace link that we will send you by email as soon as your order leaves our warehouse.

Please note: if you live in Belgium, import duties and taxes may apply to your order. These costs are for your account and will not be reimbursed by us. If in doubt, please contact the Belgian customs authorities.

If you have any questions about the delivery of your order in Belgium, please do not hesitate to contact our customer service. We are happy to help you!

The status of your order

When you place an order with us, you can easily view the status of your order through your account on our website. To use this, you must have created an account with us.

In your account you can see whether your order has been received, processed and shipped. You can also track the shipping status of your package using the track & trace link that we will send you by email as soon as your order leaves our warehouse.

In addition, we will keep you informed of the status of your order by e-mail. You will receive a confirmation of your order from us, a message when your order has been shipped and possibly a reminder if you have not yet completed your order.

We think it is important that you are aware of the status of your order and we therefore do everything we can to inform you in time. If you still have questions about the status of your order, you can always contact our customer service. We are happy to help you further and to ensure that you are always aware of the latest developments regarding your order.

Change your address

If you want to report a change of address for an order that has already been placed, we recommend that you do this as soon as possible. This is important so that we can send your order to the correct address and avoid delays. You can contact our customer service to communicate the new address.

If you have created an account on our website, you can easily change the address for future orders. You can do this by logging into your account and going to the 'Address Book' section. Here you can change the existing address or add new addresses.

We would like to emphasize that it is important to always keep your address information up-to-date in order to prevent any problems. When paying for your order, the address known to us is automatically used for the shipment of your package.

If you have any questions about changing your address, you can always contact our customer service. We are happy to assist you further.

Package or product not received

It is possible that your package or product has not been delivered to you, despite the fact that it is marked as delivered according to the track & trace information. If this is the case, we recommend that you first carefully check whether the package has been delivered to your neighbors or to a collection point, for example.

If the package cannot be found, please contact our customer service. We will then conduct an investigation with our shipping partner to find out where your package is. This may take a few days, but we will do everything we can to solve the problem as soon as possible and to provide you with your order.

If the product you ordered has not arrived, please also contact our customer service. We will then look for a solution together with you. This can be, for example, by resending the product, returning the payment or finding another suitable solution.

We think it is important that you are satisfied with your order and will therefore do everything we can to solve the problem as quickly as possible. Don't hesitate to contact us if you have any questions or problems with your order. Our customer service is always there for you.