At our webshop we strive to offer our customers the best service and products. However, if you are not satisfied with our services or products, you can submit a complaint to us. Below we explain how you can do this and what you can expect from our complaints procedure.

How can you make a complaint? You can submit your complaint by contacting us via the contact form on our website. We kindly ask you to describe your complaint as clearly as possible and, if applicable, to state your order number. After receiving your complaint, we will provide a substantive response within 14 days.

How long does it take to receive a response from us? We aim to provide a substantive response within 14 days of receipt of your complaint. We use the period of 14 days, as laid down in consumer legislation.

Can complaints about products and services be submitted? Yes, you can submit complaints to us about our products as well as about our services.

What if you are not satisfied with our solution? We are committed to resolve your complaint to your satisfaction. However, if you are not satisfied with our solution or if we cannot resolve it together, you have the option to submit your complaint to the Disputes Committee via the European ODR Platform ( https://ec.europa.eu /consumers/odr/ ).

We attach great importance to transparency about our complaints procedure and hope that this has given you a clear picture of how you can submit a complaint and what you can expect from us.